If a person comes at you with unkind words, let them finish ranting, then says “do you feel better now that you got that off your chest” or an argument that you know you are right. “I refuse to have words with an unarmed person”, if you ate being called nasty names, wait till the person stops talking or takes a breath, “that’s the nicest thing anyone had said to me today”. Any just I’ve ever had was tough, I always worked with the dealing with the public. Remember, you teach people how to treat you. ~ Maureen Sheleg
